Customer service manager - retail

• Work Term: Permanent
• Work Language: French
• Hours: 40 hours per week
• Education: Secondary (high) school graduation certificate
• Experience: 3 years to less than 5 years

Work site environment

• Heavy equipment

Work setting

• Oil and gas industry
• Repair
• Mining Industry

Tasks

• Direct and control daily operations
• Evaluate daily operations
• Plan and organize daily operations
• Manage staff and assign duties
• Plan budgets and monitor revenues and expenses
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Conduct performance reviews
• Train or arrange for training
• Monitor quality and production levels
• Establish and maintain contact with suppliers

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines

Personal suitability

• Adaptability
• Analytical
• Efficiency
• Goal-oriented
• Proactive
• Time management
• Client focus
• Team player
• Ability to multitask

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Vision care benefits

Financial benefits

• Pension plan

Support for persons with disabilities

• Provides awareness training to employees to create a welcoming work environment for persons with disabilities

Support for newcomers and refugees

• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees

Support for youths

• Provides awareness training to employees to create a welcoming work environment for youth

Support for Veterans

• Provides awareness training to employees to create a welcoming work environment for Veterans

Support for Indigenous people

• Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers

Support for mature workers

• Provides staff with awareness training to create a welcoming work environment for mature workers

Supports for visible minorities

• Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities