Customer service manager - retail

• Education: Secondary (high) school graduation certificate
• Experience: 3 years to less than 5 years

Work setting

• Rural area
• Retail business

Tasks

• Direct and control daily operations
• Manage staff and assign duties
• Locate, select and procure merchandise for resale
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Recruit, hire and supervise staff and/or volunteers
• Perform opening and closing activities
• Order merchandise
• Supervisory Experience

Supervision

• Working groups

Computer and technology knowledge

• Point of sale system

Transportation/travel information

• Public transportation is not available

Work conditions and physical capabilities

• Work under pressure
• Handling heavy loads
• Attention to detail
• Standing for extended periods

Personal suitability

• Collaborative
• Efficiency
• Positive attitude
• Time management
• Client focus
• Excellent oral communication
• Organized
• Ability to multitask
• Leadership

Screening questions

• Are you available for shift or on-call work?
• Do you have experience working in this field?

Employment terms options

• Evening
• Shift
• Flexible hours

Employment terms options

• Weekend

Health benefits

• Dental plan
• Health care plan

Financial benefits

• Registered Retirement Savings Plan (RRSP)
• Work Term: Permanent
• Work Language: English or French
• Hours: 40 hours per week