Account Manager - Commercial Market

January 11, 2021

(Work place: 5707, rue Sherbrooke Est Bureau 201 Montréal)

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.

Job Level

DC-3The incumbent is responsible for prospecting, soliciting, developing and maintaining business relationships with a clientele composed primarily of medium organizations operating in the commercial sector, with a view to promoting and selling products and services in order to grow the centre’s business. He or she uses his/her technical business knowledge and solid grasp of applicable frameworks to represent, negotiate and engage companies as part of complex agreements with significant impact on the business centre. He or she ensures consistency and balance between sales objectives, sound and prudent risk management, portfolio profitability and member, client and partner satisfaction.

General Information on the Position

Desjardins Business centres (DBCs) are business units formed by caisses operating in the same market. DBCs have business financial services experts who work to meet their clientele's specific needs.

Desjardins Business – Caisses de groupes serves 1,354 active borrowers from its target member groups throughout Québec (SMEs, self-employed workers, real estate investors, union partners and cultural communities). Its authorized business financing portfolio totals over $1 billion. The Desjardins Business centre has 26 employees.

Main Responsibilities

  • Initiate, develop and maintain personalized business relationships with current and potential clients in order to promote and sell the products and services offered by Desjardins.

  • Act as an account manager by serving as a key intermediary between the business centre and members and clients. Ensure proper usage and updating of, as well as satisfaction with the products and services offered. Analyze sources of dissatisfaction and recommend potential solutions.

  • Identify and analyze member and client needs, develop personalized solutions and prepare an integrated service offering. Negotiate applicable conditions with members and clients.

  • Recommend strategies and solutions for achieving objectives by the business centre such as increased business volume, sound risk management, portfolio profitability and stronger business relationships.

  • Use intelligence to identify opportunities for business development that will increase the competitiveness of the products and services offered.

  • Execute various promotional activities as part of the centre's business operations. Participate in targeted public relations activities and participate actively in the business community.

  • Be attentive to client and member needs to ensure their full satisfaction, seize business opportunities and, as needed, refer them to the right person to meet their needs.

  • Adhere to all policies, practices and standards in effect, as well as the various laws governing the distribution of financial products and services. Provide sound and prudent risk management for all portfolios under their responsibility.

Other working condition

  • Number of job available : 1


  • Bachelor’s degree in a related field

  • A minimum of four years of relevant experience

Please note that other combinations of qualifications and relevant experience may be considered

  • For vacant positions available in Quebec, please note that knowledge of French is required

Specific knowledge

  • Sound knowledge of the health sector and information technology

  • Knowledge of current financial, economic, political and legislative events

  • Knowledge of market analysis and of the Desjardins Business centre's external environment

  • Knowledge of financial analysis

  • Knowledge of the credit features and risks specific to large commercial, industrial and institutional sectors

  • Knowledge of loan contracts and security agreements

  • Knowledge of all business products and services and those offered by Desjardins caisses, components and distribution networks, as well as those of competitors

  • Knowledge of standards and practices of business financing and credit management

  • Knowledge of the policies, legislation and standards related to Desjardins Business centre products and services

  • Knowledge of the practices for granting, monitoring, collecting and recovering business credit

  • Knowledge of Desjardins business processes

  • Knowledge of referral procedures

  • Knowledge of government programs to assist businesses

  • Knowledge of networking

  • Knowledge of service standards

  • Knowledge of the values, rules and operating methods of cooperatives and a cooperative network

  • Independent speaker, upper intermediate knowledge of English

Desjardins Cross-sector skills

Action oriented, Collaborates, Customer Focus, Innovation

Key competencies for the job

Action oriented, Communicates effectively, Drive results, Interpersonal Savvy

Work Location

5707, rue Sherbrooke Est Bureau 201 Montréal

Trade Union

Non Syndiqué

Unposting Date


Job Family

Member/client sales and service (FG)

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