Account Manager - Real Estate Market

June 09, 2021

(Work place: 15, boul. Arthabaska Est Victoriaville)

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.

Job Level

DC-1The incumbent is responsible for prospecting, soliciting, developing and maintaining business relationships with a clientele composed primarily of very small organizations operating in the real estate sector with a view to promoting and selling products and services to achieve business growth for the centre. He or she uses his/her technical business knowledge and solid grasp of applicable procedures, standards and guidelines to represent, negotiate and engage companies as part of agreements with limited impact on the business centre. . He or she also ensures consistency and balance between sales objectives, sound and prudent risk management, portfolio profitability and member, client and partner satisfaction.

General Information on the Position

Desjardins Business Centres are business units formed by caisses operating in the same market. They are made up of business financial services experts who work to meet their clientele's specific needs.

The Central Quebec Desjardins Business centre was created by a business financial services group made up of 8 caisses (Caisse Desjardins des Chênes, Caisse populaire Desjardins de l’Est de Drummond, Caisse Desjardins de Drummond, Caisse Desjardins de Gentilly-Lévrard-Rivières du Chêne, Caisse Desjardins Godefroy, Caisse de Nicolet, Caisse Desjardins des Bois-Francs and Caisse Desjardins de l’Érable). It serves more than 17,100 active members and its assets include a $3.3 billion portfolio under management in the commercial, real estate and agricultural sectors, as well as $1.4 billion in deposits.The Desjardins Business centre has 98 non-unionized employees working out of Drummondville, Nicolet, Plessisville and Victoriaville.

Main Responsibilities

  • Initiate, develop and maintain personalized business relationships with current and potential clients in order to promote and sell the products and services offered by Desjardins.

  • Act as an account manager by serving as a key intermediary between the business centre and members and clients. Ensure proper usage and updating of, as well as satisfaction with the products and services offered. Analyze sources of dissatisfaction and recommend potential solutions.

  • Identify and analyze member and client needs, develop personalized solutions and prepare an integrated service offering. Negotiate applicable conditions with members and clients.

  • Recommend strategies and solutions for achieving objectives by the business centre such as increased business volume, sound risk management, portfolio profitability and stronger business relationships.

  • Use intelligence to identify opportunities for business development that will increase the competitiveness of the products and services offered.

  • Execute various promotional activities as part of the centre's business operations. Participate in targeted public relations activities and participate actively in the business community.

  • Be attentive to client and member needs to ensure their full satisfaction, seize business opportunities and, as needed, refer them to the right person to meet their needs.

  • Adhere to all policies, practices and standards in effect, as well as the various laws governing the distribution of financial products and services. Provide sound and prudent risk management for all portfolios under their responsibility.

Other working condition

  • Numbers of jobs available: 2

Qualifications

  • Bachelor's degree in a related field

  • A minimum of one year of relevant experience

Please note that other combinations of qualifications and relevant experience may be considered.

  • For vacant positions available in Quebec, please note that knowledge of French is required.

Specific knowledge

  • Knowledge of the latest financial, economic, policy and legislative developments

  • Ability to perform analyses of the market and the business centre external environment

  • Ability to perform financial analysis

  • Knowledge of the characteristics and credit risk inherent to the major real estate, rental and residential markets

  • Knowledge of loan and guarantee contracts

  • Knowledge of products and services for businesses and those offered by caisses, components and Desjardins distribution networks and those of the competition

  • Knowledge of financing and credit management practices related to businesses

  • Knowledge of policies, legislation and standards governing the products and services offered by the business centre

  • Knowledge of business credit authorization, monitoring, collection and recovery practices

  • Knowledge of the Desjardins business processes

  • Understanding of the referral process

  • Familiarity with government business assistance programs

  • Networking skills

  • Strong sales skills

  • Knowledge of service standards

  • Understanding of cooperative and cooperative network values, rules and operations

  • Standing alone

  • Problem solving

  • Timely decision making

Desjardins Cross-sector skills

Action oriented, Customer Focus, Differences, Nimble learning

Key competencies for the job

Communicates effectively, Drive results, Interpersonal Savvy

Work Location

905, rue Gauthier Drummondville

Trade Union

Non Syndiqué

Unposting Date

2021-06-22

Job Family

Member/client sales and service (FG)

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