Call Centre Advisor - Montreal

March 05, 2021

Job Description

About Laurentian Bank Financial Group Founded in 1846, Laurentian Bank Financial Group is a diversified financial services provider whose mission is to help its customersimprove their financial health. The Laurentian Bank of Canada and its entities are collectively referred to as Laurentian Bank Financial Group (the "Group" or the "Bank").With more than 3,200 employees guided by the values of proximity, simplicity and honesty, the Group provides a broad range of advice-based solutions and services to its personal, business and institutional customers. With pan-Canadian activities and a presence in the U.S., the Group is an important player in numerous market segments.The role is to fill under Laurentian Bank a subsidiary of the Laurentian Bank Financial Group. The Advisor, Telebanking Services, must serve the clients calling his/her Client Contact Centre. The Advisor's mission is to provide quality customer service, promote the Bank's products and services using an advisory approach, and retain existing clients by ensuring their satisfaction.

Responsibilities

Responsibilities ºSupport clients in the use of automated banking services (Internet, mobile, automated banking machines)ºInform clients of the Bank's policies and proceduresºInform clients of various ongoing campaigns and promotionsºOffer transactional solutions adapted to client needs such as credit cards, banking packages and electronic statementsºAchieve a level of productivity and sales that meets weekly, monthly, quarterly and annual objectivesºHandle client requests and questionsºMake changes to client banking recordsºHelp clients understand their statements, transaction codes or other banking termsºPerform required research using banking reports and applications as well as data compiled for statistical purposesºKeep up to date on the products and services offered by the Bank so he/she can direct clients to the right services

Qualifications

Qualifications:ºEducation: College diploma (DEC)ºExperience: Six months to one year of customer service and sales experienceºAny other relevant combination of training or experienceSpecific competenciesºFluent in spoken French and EnglishºAbility to work simultaneously with several computer programs and tools while communicating effectively with the clientºAbility to communicate on the phoneºSales skillsAssets:ºKnowledge of another languageºExperience in banking or financeºExperience in a call centre

Additional Information

Total 16 hoursWe welcome and encourage applications from individuals from all groups, including aboriginal, women, visible minorities, and persons with disabilities, regardless of race, ethnicity, sexual orientation, creed, family status, national origin, age and gender.

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