Call Service Agent (E)

June 02, 2021

Come make a difference in a modern city, in full expansion, which is committed to its citizens. An environment where your creativity contributes to the realization of great stimulating projects promoting the well-being of the Lavallois. In addition to providing you with career opportunities, you will be part of a large public organization with human dimension.

For its call center 311 and relations division with Citizens, Communications and Marketing Service is looking for

service agent (311)

on call

The service agent is the person designated at 311 - Call Center and Multiservice Counter to respond to requests information, complaints and comments from city citizens of Laval.

Your role:

You will perform various jobs with reception, analysis , the treatment, transmission and monitoring of requests for information and interventions received at the Citizen Relations Division of the Communications and Marketing Department.

You will identify nature and monitor requests information, requests, complaints, comments and / or suggestions addressed in PE Rsonne, by telephone, email or other means of written communication.

The desired profile :

  • High school diploma ( );
  • two (2) years of relevant experience in a call center or customer service;
  • bilingualism both orally and in writing (English and French);
  • Excellent interpersonal communications and good stress resistance.

The selection process includes including language and service tests at the Clientele, in addition to a pre-employment check.

Mandatory training :

  • 4 weeks full time, from Monday At Friday) - distance learning according to the sanitary situation. We anticipate that training begins during the summer of 2021 (July-August).

Work schedule : on call according to the needs

Required availability : 7 days a week - day, evening, weekend and holidays

Salary offered : $ 23.99 / hour

workplace : 1333, Boulevard Chomedey, Laval, QC

The city of Laval is growing . It has more and more people, companies and organizations. This development brings great challenges and raises important issues. In 2014, we launched the Repensons Laval approach, which made it possible to develop the strategic vision of our city: urban nature in 2035 . This vision is the compass which today guides the development of Laval. Working in the city of Laval is to believe in this vision. It is putting one's heart and ideas for the citizen service. It's committed to dedicated people and shape the present to build the future.

You too, Take part in change!

Apply Before the 11 June 2021 by visiting the

The city of Laval applies a program to access equality into employment. It values ​​diversity and invites women, visible minorities, ethnic minorities, Aboriginal people and people with disabilities to apply. For them, do not hesitate to share special arrangements. necessary, in the event that you are invited to a selection process .

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