Client Relations Associate

January 31, 2019

(Work place: Montréal)

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.

Job Level

NV-06As a client relations associate, you help serve, prospect for, solicit, and develop and maintain business relationships with members and clients. You provide service tailored to client needs in accordance with current strategies and practices.You help develop and maintain business relationships with members and clients. You drive results by reviewing special requests and promoting and selling specialized products and services that meet client needs. You ensure member/client satisfaction and service quality in accordance with the organization’s standards and procedures.You help analyze member/client needs, develop and implement personalized solutions, and propose integrated service offers.You support current and potential members and clients, represent the organization and help negotiate agreements with clients. Interpersonal savvy is therefore essential.

Desjardins 360d is expanding!

Innovative, cutting-edge and geared specifically toward 18-to-30-year-olds, this space is strategically located near several campuses. At this trendy, multichannel space, client relations associates focus on financial education and the life plans of its members and future members. A true showcase for Desjardins, 360d takes complete charge of youth’s different financial needs, providing a distinctive experience adapted to their needs. A dynamic and outstanding workplace that uses a member and client-focused approach awaits. Interested? Join our team!

Other working condition

  • Number of job available:  1


  • College diploma
  • Minimum of two years of relevant experience

Please note that other combinations of qualifications and relevant experience may be considered

  • For vacant positions available in Quebec, please note that knowledge of French is required 

Specific knowledge

Independent speaker, upper intermediate knowledge of English

Desjardins Cross-sector skills

Accountability, Collaborates, Customer Focus, Innovation

Key competencies for the job

Drive results, Interpersonal Savvy

Work Location

1515 rue Sainte-Catherine Ouest Montréal

Trade Union

Non Syndiqué

Unposting Date


Job Family

Member/client sales and service (FG)

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