Customer service and planner

January 23, 2020

| Customer service and planner (40h / week)

Permanent position

Our client, a manufacturing company, is looking for a customer service agent and planner.

Missions

- Ensure that orders are ready for installations by placing the necessary products and materials in the appropriate place

- Confirm the appointment with the customer the day before installation;

- Assign projects to installers taking into account the workload, the complexity of the project and location;

- Plan the installations in the installation schedule taking into account delivery times and customer availability;

- Ensure the quality of service for installers and service technicians ices after sales.

- Deal with customer complaints and find adequate solutions to resolve and prevent problems;

- Be the point of contact for the installers and help them resolve problems that arise during installation;

- Ensure complete customer satisfaction so that 'it becomes a' quality reference 'for the company;

Qualifications

- DEC (Required)

- Experience in customer service and planning

- Mastery of Office and Google tools docs.

- Industry experience an asset.

Do you fit this description? So apply now by sending your CV to the attention of Lysiane Perret at

Note: In this document, the female gender is used as a generic and for the sole purpose of not weighing down the text .

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