Directeur de comptes

July 07, 2019

(Work place: Québec)

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.

Job Level

NV-11As a personal account manager, you have a considerable impact on the organization by helping promote services and maintain business relationships with members and clients. You represent and negotiate on behalf of Desjardins and enter the organization into strategic agreements with clients. You balance portfolio profitability with client/partner satisfaction.You develop and maintain strategic business partnerships with members, clients, businesses, associations and groups to ensure they are getting the most of their products and services and are fully satisfied with them. You drive results by actively helping your unit achieve its sales and business development objectives.You are responsible for prestige accounts with significant development potential for your sector or the organization. You work with clients with highly complex, diverse needs. The ability to communicate effectively and thoroughly understand clients’ expressed needs is therefore essential. Your highly complex work and initiatives require extensive knowledge of the organization and your line of business.You lead, influence and serve as expert advisor to clients and practitioners. You represent Desjardins and enter the organization into important agreements with clients. You also have considerable leeway and many opportunities to establish and negotiate product and service terms. Interpersonal savvy is therefore essential.

Notes aux gestionnairesCe profil d’emploi est encadré par des conditions particulières de rémunération, une échelle salariale (F0) et un régime d’intéressement particulier. Veuillez communiquer avec le Centre de services en ressources humaines (CSRH) pour de l’accompagnement ou consulter l’assistance libre-service RH : INF2618.Responsabilités principales

  • Maintenir une relation d'affaires personnalisée et durable auprès d'une clientèle de très grande envergure afin de promouvoir les services offerts
  • Agir à titre de responsable de comptes, c'est à dire être le lien privilégié entre l'entreprise et les clients et assurer l'utilisation adéquate, l'actualisation et la satisfaction à l'égard des produits et services offerts
  • Recommander des stratégies ou solutions visant l'atteinte des objectifs visés tels que la saine gestion des risques, la rentabilité du portefeuille et l'amélioration des relations d'affaires
  • Identifier et analyser les besoins des membres et clients, élaborer des solutions adaptées, préparer des offres de service intégrées dans une perspective d’équilibre entre la satisfaction des membres et clients, la rentabilité et le niveau de risque et négocier les conditions applicables
  • Effectuer la vigie afin d'identifier les opportunités d'affaires visant à soutenir la compétitivité des produits et services offerts
  • Participer activement à des activités de relations publiques et assurer une présence dans le milieu des affaires.

Desjardins Cross-sector skills

Accountability, Collaborates, Customer Focus, Innovation

Key competencies for the job

Communicates effectively, Drive results, Interpersonal Savvy

Work Location

2828, boulevard Laurier Québec

Trade Union

Non Syndiqué

Unposting Date

Job Family

Member/client sales and service (FG)

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