Member Services Coordinator

March 17, 2020

(Work place: 218 rue Principale, Saint-Sauveur)

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.

Job Level

NV-04As a client financial services agent, you work closely with advisors and provide personalized support to members and clients. You help advisors deliver services and maintain business relationships. You draw on your interpersonal savvy and communication skills to ensure member/client satisfaction and service quality in accordance with the organization’s standards and procedures. You provide significant business development support. You assist members and clients, providing excellent customer service.You create offers for routine transactions, and help sell products and services based on the needs of members and clients and current strategies and practices. You tailor your approach based on members’ and clients’ needs.

Caisse Desjardins de la Vallée des Pays-d'en-Haut has its head office in Saint-Sauveur, with service centres in Sainte-Adèle and Sainte-Marguerite-du-Lac-Masson, and serves more than 19,777 members. Its assets total $664 million, including $508 million in personal loans and $102 million in business loans. Its business volume is $1.65 billion (on- and off-balance sheet). The caisse serves a market with strong business development potential. It has 64 employees working in 3 service centres.

Main responsibilities

  • Handle client requests. Perform tasks and research as needed, and recommend appropriate solutions.
  • Help colleagues manage their agenda and emails.
  • Be attentive to the needs of members and clients and recommend solutions that meet their needs and expectations.
  • Help members and clients choose and get the most of their tools and channels based on how much independence and automation they want.
  • Seize business opportunities and participate in sales development initiatives.

Other working condition

  • Number of jobs available : 1


  • Attestation of College Studies in a related field
  • A minimum of two years of relevant experience

Other combinations of qualifications and relevant experience may be considered

  • Be a licensed mutual fund representative
  • For vacant positions available in Quebec, please note that knowledge of French is required

Specific knowledge

  • Understanding of financial documents used in asset management
  • Knowledge of all products and services aimed at caisse members and those offered by Desjardins business centres, components and distribution networks, as well as those of competitors
  • Knowledge of integrating financial data into systems
  • Knowledge of compliance with An Act respecting the distribution of financial products and services
  • Understanding of the philosophy and fundamentals of financial services cooperatives
  • Knowledge of operating procedures related to investment and financing activities
  • Knowledge of operating procedures related to convenience products and services and automated and assisted transactions
  • Knowledge of operating procedures related to opening accounts, the selling of additional products and services, and Accord D financing
  • Knowledge of the Desjardins business processes (e.g. sales, solicitation and negotiation)
  • Knowledge of service standards

Desjardins Cross-sector skills

Action oriented, Collaborates, Customer Focus, Innovation

Key competencies for the job

Communicates effectively, Interpersonal Savvy, Situational adaptability

Work Location

218 rue Principale, Saint-Sauveur

Trade Union

Non Syndiqué

Unposting Date


Job Family

Member/client sales and service (FG)

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