Sales Support and Sales Orders - Parts and Services

January 15, 2019

Doppelmayr Canada Ltd., a world leader in cable transportation equipment, is looking for a parts and service support specialist for its customer service department. The hired employee will team up with a dynamic team and become a proud member of a world-renowned company serving customers in more than 90 countries.

Tasks

  • Manage sales and sales orders in the operating system: order taking and management of requirements, opening of  » boxes  » and customer requests, opening of the delivery receipt and debit (return of goods);
  • Do technical research (non-standard material, nonconformity);
  • Collaborate with engineering and customer service departments;
  • Track inventory for customer service needs;
  • Track customer and inter-company requests;
  • Assist the Parts and Services Coordinator in his daily tasks;
  • All related tasks.

Requirements

  • College diploma in mechanics, electromechanics or other training (s) related to the proposed position;
  • Bilingual French and English (spoken and written languages);
  • Ease of working with computer system and different software;
  • Experience with Manufacturing Management Systems (MRP);
  • Experience in customer service (parts & services) or similar (customer support & manufacturing management systems);
  • Reading of plans and technical experience (mechanical, electrical, hydraulic);
  • Ease of communicating with clients and ease of teamwork;
  • Available, reliable, creative, organized and multitasking;
  • Valid driver’s license.

We offer

  • 40 hours / week;
  • Permanent position / to be filled immediately;
  • Possibility of a good career advancement
  • Flexible schedule and overtime bank
  • 13 statutory holidays and 7 paid days – family obligations and / or illness
  • 2 weeks of closing in the summer and 2 to 3 weeks during the holiday season
  • Comprehensive group insurance plan (drugs, dental, salary insurance, travel assistance, etc.) and employee assistance program
  • Recognition program
  • RRSP

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