Call centre manager
Harlow Payments
Montréal
Permanent
Full time
$35 per hour
Call centre manager
Harlow Payments
$35 per hour
Permanent
Salary
$35 per hour
Job Type
Permanent, Full time
Experience
2 to 5 years
Education
CEGEP (DEC, AEC)
Category
Customer Service / Call Center
- Work Term: Permanent
- Work Language: Bilingual
- Hours: 34 hours per week
- Education: College/CEGEP
- Experience: 2 years to less than 3 years
Work setting
- Relocation costs not covered by employer
- Urban area
Tasks
- Analyzes the administrative issues in order to provide help to the employee
- Sort the technical problems in order to help the employee with established procedures
- Hire, train, direct and motivate staff
- Leading/instructing groups
- Monitor and evaluate
- Provide staff training
- Resolve conflict situations
- Conduct sales calls
- Supervisory Experience
- Offer mentoring
- Monitor staff performance
- Monitor department's performance
- Conduct quality audits
Supervision
- More than 20 people
Policy and program experience
- Employee recognition
Type of experience
- Call centre
Area of work experience
- Quality assurance or control
Area of specialization
- Sales
Security and safety
- Criminal record check
Transportation/travel information
- Public transportation is available
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Large caseload
- Large workload
- Tight deadlines
- Work under pressure
Personal suitability
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Initiative
- Judgement
- Organized
- Reliability
- Team player
Screening questions
- Are you authorized to work in Canada?
- Do you have experience working in this field?
- Do you live near the job location?
- Do you meet the language requirements listed in the job posting?
Employment terms options
- Day
- Overtime available
Health benefits
- Dental plan
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial benefits
- Commission
- Group insurance benefits
- Life insurance
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