Contact centre agent - customer service

Sportdirect.ca

Contact centre agent - customer service

Sportdirect.ca
$20 per hour

Salary

$20 per hour

Job Type

Permanent

Job Description

  • Durée de l'emploi: Permanent
  • Langue de travail: Bilingue
  • Heures de travail: 40 hours per week
  • Education:
  • Expérience:

Education

  • Secondary (high) school graduation certificate

Work setting

  • Private sector
  • Retail/wholesale establishment/distribution centre

Tasks

  • Answer written and oral inquiries
  • Address customers' complaints or concerns
  • Answer inquiries and provide information to customers
  • Arrange for billing for services
  • Arrange for refunds and credits
  • Explain the type and cost of services offered
  • Issue receipts and other forms
  • Maintain records and statistics
  • Perform general office duties
  • Receive and log complaints
  • Receive payments
  • Answer clients' inquiries and provide information
  • Consult with clients after sale to provide ongoing support

Area of work experience

  • Marketing

Specialization/experience (business sales and services)

  • Distribution

Security and safety

  • Reference required

Work conditions and physical capabilities

  • Attention to detail

Personal suitability

  • Punctuality
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Organized
  • Reliability
  • Judgement
  • Ability to multitask
  • Dependability
  • Honesty
  • Quick learner

Screening questions

  • Are you authorized to work in Canada?
  • Are you available to start on the date listed in the job posting?
  • Do you have experience working in this field?
  • Do you live near the job location?

Experience

  • 1 year to less than 2 years

Employment terms options

  • Day

Health benefits

  • Dental plan
  • Disability benefits
  • Health care plan
  • Paramedical services coverage
  • Vision care benefits

Financial benefits

  • Bonus
  • Group insurance benefits
  • Life insurance

Long term benefits

  • Long-term care insurance

Other benefits

  • Free parking available
  • On-site amenities
  • Other benefits
  • Parking available
  • Travel insurance

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