Contact centre agent - customer service

• Durée de l'emploi: Permanent
• Langue de travail: Bilingue
• Heures de travail: 40 hours per week
• Education:
• Expérience:

Education

• Secondary (high) school graduation certificate

Work setting

• Private sector
• Retail/wholesale establishment/distribution centre

Tasks

• Answer written and oral inquiries
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Issue receipts and other forms
• Maintain records and statistics
• Perform general office duties
• Receive and log complaints
• Receive payments
• Answer clients' inquiries and provide information
• Consult with clients after sale to provide ongoing support

Area of work experience

• Marketing

Specialization/experience (business sales and services)

• Distribution

Security and safety

• Reference required

Work conditions and physical capabilities

• Attention to detail

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Reliability
• Judgement
• Ability to multitask
• Dependability
• Honesty
• Quick learner

Screening questions

• Are you authorized to work in Canada?
• Are you available to start on the date listed in the job posting?
• Do you have experience working in this field?
• Do you live near the job location?

Experience

• 1 year to less than 2 years

Employment terms options

• Day

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Bonus
• Group insurance benefits
• Life insurance

Long term benefits

• Long-term care insurance

Other benefits

• Free parking available
• On-site amenities
• Other benefits
• Parking available
• Travel insurance