Call centre agent - customer service

• Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
• Experience: 1 to less than 7 months
• or equivalent experience

Tasks

• Answer written and oral inquiries
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Perform general office duties
• Receive and log complaints
• Explain procedures, risks and benefits to clients
• Maintain and manage digital database
• Answer clients' inquiries and provide information
• Provide customer service

Computer and technology knowledge

• MS Office

Type of experience

• Call centre

Screening questions

• Are you currently legally able to work in Canada?
• Do you currently reside in proximity to the advertised location?

Workplace information

• Hybrid
• Work Term: Permanent
• Work Language: Bilingual
• Hours: 37.5 hours per week