911 Dispatcher

STATUS: Temporary

DISPLAY NUMBER: 563

DISPLAY PERIOD: Ongoing

SALARY: Class 6 – from $51,173 to $78,728 / year - We recognize years of experience directly related to the position for salary positioning.

SCHEDULE: 33.75 hours per week, rotating

WORK MODE: In-person

The challenges that await you

Do you love the adrenaline rush?

Do you manage your stress and emotions well under pressure?

Does the unpredictable stimulate you?

We have the job you are looking for!

You receive and process urgent calls from the public in a way that ensures appropriate interventions are carried out to ensure the safety of the population of the third largest city in Quebec. You operate a computer system to receive and transmit various messages. You route information, messages, and directives to the relevant Service units or organizations.

The ideal profile for us
  • Hold a high school diploma (DES) or a college studies certificate (AEC) as a Dispatcher in emergency call centers (asset);
  • Have two (2) years of experience in a communications center (9-1-1, airport, alarm company, etc.), a call center, or in another relevant field;
  • Be available to work rotating shifts during the day, evening, and night, on weekends, throughout the year;
  • Have no criminal record related to the job;
  • Very good command of French and English (written and spoken);
  • Proficiency with computer tools and data entry.

The selection process includes various steps such as:

  • A psychometric assessment;
  • An online practical exercise;
  • Oral English test;
  • An interview;
  • Pre-employment checks including a security clearance.
Skills
  • Interpersonal communications
  • Analytical ability
  • Customer orientation
  • Problem-solving
  • Ability to work in a team
  • Action-oriented
  • Stress resistance
  • Good listening skills
The benefits of being part of our team

Choosing the City of Laval means working for the third largest city in Quebec on diverse and stimulating mandates. It also means having the opportunity to grow within a human, committed team that enjoys working in a fun environment.

For this position, we offer competitive working conditions:

  • Full-time permanent and temporary positions;
  • Possibility of accumulating overtime;
  • Rotation bonus (evening and night);
  • Possibility of a career plan;
  • Group insurance and other competitive benefits upon permanent employment;
  • Employer-paid training (initial training of 4 weeks full-time on a day schedule);
  • Work location easily accessible with free parking;
  • Employee Assistance Program (EAP);
  • Priority access to a CPE daycare.


Only those who meet the requirements will be contacted.


The City of Laval is committed to promoting an inclusive and equitable work environment as part of its employment equity program. It recognizes and values diversity in all its forms and invites women, visible and ethnic minorities, Indigenous peoples, and persons with disabilities to apply.

If you need special accommodations to participate in the selection process, please let us know as soon as you are invited.

Apply on this job

Laval, QC H7L 3J6, Canada
CA$51,173.00 to CA$78,728.00 per year

Apply on this job

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