Clerk, customer service

• Work Term: Permanent
• Work Language: Bilingual
• Hours: 35 hours per week
• Education: Secondary (high) school graduation certificate
• Experience: 1 year to less than 2 years
• or equivalent experience

Work setting

• Private sector
• Internet/Web services company
• Private company, corporation or industry
• Data processing and computers

Tasks

• Answer written and oral inquiries
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Perform general office duties
• Receive and log complaints
• Answer clients' inquiries and provide information
• Perform data entry
• Provide customer service

Computer and technology knowledge

• MS Excel
• MS Office
• Electronic mail

Work conditions and physical capabilities

• Attention to detail

Own tools/equipment

• Computer
• Internet access

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Reliability
• Team player
• Ability to multitask
• Dependability
• Quick learner

Screening questions

• Are you available to start on the date listed in the job posting?
• Do you have experience working in this field?
• Do you have the equipment you need to work from home (like internet and a workspace)?
• Do you meet the language requirements listed in the job posting for the position (English or French)?

Employment terms options

• Day

Workplace information

• Hybrid

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage

Financial benefits

• Life insurance

Long term benefits

• Long-term care insurance

Other benefits

• Free parking available
• Paid time off (volunteering or personal days)
• Travel insurance