Deputy Director of Clinical Operations

WHO ARE WE?

With over 15 years of experience and over 17 clinics at the regional level, two operating rooms, over 125 doctors and over 250 employees, Lacroix, private medicine, has quickly become the leader in private medicine in Quebec!

While keeping the flame of his team's passion lit by various development projects, he ensures the sound management of his network of private clinics, thanks to people like you, by maintaining a medical practice of "excellence" oriented towards the client.

OUR MISSION

To be the reference in private health care

OUR VALUES

Passion | Respect | Integrity | Commitment | Innovation

WHY CHOOSE LACROIX PRIVATE MEDICINE?

• More than 300 professionals have chosen to pursue their careers there;
• Modern, cutting-edge clinics;
• A solid company in rapid growth with a secure future;
• A solid company that has existed for over 15 years;
• The largest network of private clinics in Quebec: 17 clinics throughout Quebec, including one in Florida;
• A cutting-edge medical laboratory that provides same-day results;
• Several medical activities including family medicine, specialized medicine and two operating rooms.

DESCRIPTION OF THE POSITION

Under the supervision of the Clinical Director and in close collaboration with the management team, the Deputy Director of Clinical Operations plays a key role in optimizing internal processes and managing operations. He/she ensures a smooth patient experience, optimal clinic performance and a culture of excellence within the teams.

This position requires strong leadership, solid analytical and problem-solving skills and great organizational skills.

MAIN RESPONSIBILITIES

Operations Management

• Work closely with the Clinical Director to support operational issues;
• Assist managers and teams in daily and administrative tasks to ensure quality and efficiency;
• Supervise and optimize internal processes;
• Improve the use of technological tools (EMR, telephony, Medesync, etc.);
• Define objectives, priorities and action plans in line with the mission of the company;
• Ensure effective and harmonized communication between all clinics;
• Participate in the supervision and control of clinical budgets;
• Maintain good relationships with patients, employees and suppliers.

Customer experience and sales

• Provide exemplary customer service by meeting the needs of patients and clinics;
• Ensure the quality of services and compliance with current standards;
• Ensure a professional, welcoming and consistent environment;
• Effectively handle patient complaints and concerns by offering quick solutions;
• Coordinate customer service teams and contribute to sales optimization;
• Implement solutions to improve practices, reduce costs and increase revenues ... revenues.

Development, innovation and continuous improvement

• Identify and deploy innovative technological and organizational solutions;
• Monitor and analyze performance indicators related to customer satisfaction;
• Implement dashboards for effective visual management;
• Actively participate in strategic projects (opening of new branches, launching new medical services, etc.);
• Participate in the integration of new medical and administrative services.

Human Resources

• Support managers in the process of recruiting, welcoming and integrating new employees;
• Ensure the training and evaluation of the teams under his/her responsibility;
• Supervise, motivate and supervise the employees;
• Support teams during the implementation of new structures or services;

REQUIRED QUALIFICATIONS

• 5 to 10 years of experience in a similar position with continuity in the same company;
• MBA or related university degree;
• Lean Six Sigma Green Belt or Black Belt certification;
• Experience as an operations manager in a related field
• Excellent organizational and change management skills;
• Ability to manage multiple priorities and files simultaneously;
• Demonstrated, influential and mobilizing leadership;
• Good command of information technology;
• Excellent communication skills in French and English;
• Ability to work in a team environment ... English.

WORKING CONDITIONS

• Full-time position with the possibility of occasional telework;
• Dynamic and innovative environment;
• Salary between $100,000 and $140,000 depending on experience;
• Pension fund with employer contribution;
• Allowance for cell phone use;
• Annual health account;
• Annual training budget for professional development;
• Annual and cumulative Lacroix gift card;
• Opportunities for advancement in a growing company;
• Festive and corporate corporate events;
• Clinics and workspaces modern and ergonomic;
• Mobility throughout the network with mileage reimbursement when required.

Join a growing company and help provide quality healthcare services!
Apply now!