Customer Support Vibes Specialist

We’re looking for a people-savvy, tech-comfy Customer Support Vibes Specialist who can keep our customers happy, heard, and hyped about our brand. If you love solving problems, communicating clearly, and sprinkling a little positivity into every interaction—you’ll fit right in.

🎯 What You’ll Do

• Be the friendly, human voice behind our chats, emails, and support tickets

• Turn customer questions into “wow, that was easy” moments

• Troubleshoot issues and guide customers step-by-step

• Keep track of conversations in our support tools (Zendesk, Intercom, or whatever you use)

• Spot trends in customer feedback and share insights with the team

• Collaborate with product, marketing, and ops to level up the customer experience

• Protect the vibes while keeping response times fast and accurate

🧠 What You Bring

• Strong communication skills (yes, including proper grammar)

• A calm, solution-focused mindset—even when things get hectic

• Comfort with tech tools, browsers, apps, and basic troubleshooting

• Ability to multitask without losing the plot

• Positive energy, empathy, and a naturally helpful vibe

• Bonus: Experience in customer support or community management

✨ Nice-to-Haves

• Familiarity with support platforms

• Experience in SaaS, e-commerce, or service-based businesses

• A good GIF game (seriously… we appreciate it)

💼 What We Offer

• Competitive pay

• Flexible schedule + remote options

• Supportive team culture

• Growth opportunities in customer success or ops

• Paid time off + mental wellness days