You have strong communication skills and are a person recognized for your excellent customer service, this is your future employer!
Challenges and opportunities for long-term growth! Group insurance! RRSP! Office activities! Professional and dynamic team!
Responsibilities:
* Provide high-quality technical support in English and French to customers across Canada and the United States, either by email and by phone on parts and various machines (dishwashers, ovens, refrigerators, etc.)
* Diagnose mechanical and electrical problems
* Enter parts orders into the computer system
* Gather essential information to facilitate the production of work orders for service partners
* Ensure the rapid shipment of necessary parts and provide documentation as needed
* Find solutions to resolve problematic situations
Required skills
* Hold a diploma in electromechanics (DEP, DEC)
* Have 2 years of experience in technical support for technical parts
* Have 2 years of experience in customer service
* Master French and English (oral and written) in order to respond to customers from Canada and the United States
* Have a dynamic attitude
* Demonstrate autonomy, reliability and interpersonal skills with customers
* Problem-solving skills, versatility
* Master the office suite (Word, Excel, Outlook) and knowledge of SAP (an asset)
* Have a sense of organization
* Love to learn
Work location: Boucherville
Schedule: 8:30 a.m. to 5 p.m.
Software(s): Word, Excel, Outlook, SAP
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