Customer service manager - automobiles

• Work Term: Permanent
• Work Language: English or French
• Hours: 30 to 44 hours per week
• Education: Bachelor's degree
• Experience: 3 years to less than 5 years

Work setting

• Automobile dealership

Tasks

• Manage staff and assign duties
• Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
• Determine merchandise and services to be sold
• Determine staffing requirements
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Conduct performance reviews
• Supervise office and volunteer staff

Supervision

• 5-10 people

Computer and technology knowledge

• Word processing software
• Database software
• Project management software
• Inventory control software
• Electronic mail
• Spreadsheet

Security and safety

• Criminal record check
• Credit check

Transportation/travel information

• Own transportation
• Own vehicle
• Willing to travel cross-border
• Valid driver's licence

Work conditions and physical capabilities

• Work under pressure
• Attention to detail
• Sitting
• Combination of sitting, standing, walking

Personal suitability

• Adaptability
• Collaborative
• Efficiency
• Goal-oriented
• Positive attitude
• Proactive
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Team player
• Patience
• Ability to multitask

Screening questions

• Are you available for shift or on-call work?
• Are you currently legally able to work in Canada?
• Do you have previous experience in this field of employment?
• Do you have the above-indicated required certifications?
• What is the highest level of study you have completed?

Health benefits

• Health care plan

Financial benefits

• Bonus
• Commission
• Group insurance benefits

Other benefits

• Free parking available
• Learning/training paid by employer
• Paid time off (volunteering or personal days)
• Team building opportunities
• Parking available
• Wellness program