Customer Program Manager

Kontron Canada is seeking a Customer Program Manager to join her experienced and dynamic team.

To get a taste of the work environment at Kontron Canada, watch the following video in French: https://youtu.be/YQQIQ_8R_yo

AN OVERVIEW OF THE CHALLENGES AHEAD:

• Establish program goals and deliverables with the customer as well as with internal departments and stakeholders;
• Lead, take ownership and be accountable for assigned programs;
• Define and manage scope, schedule, cost of overall program schedules;
• Be the liaison between the customer, sales and internal departments and stakeholders (quality, manufacturing, supply chain, R&D, finance, customer service, etc.);
• Lead weekly/monthly/quarterly meetings, keep log of actions until they are closed;
• Ensure products are delivered according to the program and contract terms (from POs receipt to product shipments);
• Lead and coordinate contract definition, review and approval procedures following contract guidelines;
• Ensure execution per agreed contract terms;
• Participate with Project Managers in new developments or contracted product changes; lead the overall process;
• Provide forecasting, revenue and margin projections;
• Report program status, including financials, deliverables, quality, major issues and escalations and customer satisfaction;
• Participate to bid process and writing of proposals or quotes;
• Finally, look for continued process and quality improvement.

YOU WILL IMPRESS US IF YOU HAVE:

• Studies: Bachelor’s degree in Engineering or College degree in Electronics with experience;
• Experience: Ideally 3 to 7 years of pertinent experience;
• Profile:
  • Demonstrated project and program management experience and understanding of program management process;
  • Ability to communicate with executives;
  • Ability to work with and interpret ambiguity, incomplete information and/or conflicting priorities;
  • Demonstrated skill to structure, lead and motivate cross functional teams without direct reporting line;
  • Proficient in MS word, MS Excel and MS PowerPoint;
  • Excellent written and verbal language skills;
• Assets: SAP, experience in computer based products;
• Languages: French and English given frequent verbal and written communications with global customers.

HOW ABOUT AN EXCEPTIONAL WORK ENVIRONMENT INCLUDING:

• A competitive salary;
• A generous vacation policy and a large number of personal days;
• An advantageous collective insurance program, including telemedecine;
• A collective RRSP program in which Kontron Canada contributes;
• Good balance between work-family-personal life, including working from home if desired;
• Social and sports activities, including access to a volleyball and soccer field;
• Various training for your professional development;
• A stimulating career path in various sectors of activity;
• Dedicated days for individual and team innovation projects;
• A modern facility with state of the art equipment;
• And much more…

By submitting a resume, the candidate acknowledges that Kontron will have access to the personal information contained therein and that Kontron may share this personal information in accordance with the Policy regarding the management of personal information published at https://www.kontron.com/en/terms-and-conditions for the purposes of evaluating his(her) application.